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eCommerce Fulfilment

40 years of trusted expertise in third-party logistics (3PL)

to Power Your Business

Trusted by both the UK's top brands and rising stars with big ambitions

Leaders in Logistics

Fulfilment
Inventory Management
3PL
Shipping & Delivery
Picking & Packing
Returns Management
Family run since 1985

With 40 years in logistics, we are proud to be the UK’s largest family-run eCommerce fulfilment partner. Whether you’re a leading high-street brand or a growing one-person business, we have a tailor-made solution just for you. From seamless shipping to secure storage, we provide tailored solutions to help online businesses of every size thrive.

Citipost
Warehousing
40 years in logistics
99.97% delivery accuracy
100m+ orders shipped
200+ countries we ship to

Who we're for

We’re here for online sellers, retailers, and growing brands. Whether you sell online, manage stock in a physical shop, or are scaling to meet rising demand, we handle the logistics so you can focus on growing your business. From storage and packing to fast, reliable shipping, we’ve got you covered.

Small business solutions Citipost

Retailers

Have stock in a physical shop? We help you expand online by managing your inventory and deliveries, so you can focus on your customers.

3PL logistics ecommerce online sellers

Online Sellers

Whether you're selling on platforms like Shopify, Etsy, or Amazon, we make storing, packing, and shipping your products hassle-free.

New business partnership

Growing Brands

Scaling fast? We provide the infrastructure you need to handle larger order volumes and reach customers around the globe effortlessly.

Integrate all your channels seamlessly

Wherever you sell, we make fulfilment effortless. From Shopify, Amazon, and TikTok to trusted couriers like Royal Mail, DPD, and others, our seamless integrations ensure smooth inventory management, quick order processing, and reliable delivery every time.

3PL
  • How do I get started with your fulfilment services?
    Simply connect with one of our fulfilment experts. We’ll walk you through the process, discuss your needs, and create a 3PL plan tailored to your business.
  • What information do I need to provide to get started?
    We’ll ask about your current operations, inventory size, order volumes, sales channels (e.g., Shopify, Amazon, WooCommerce), and any challenges you’re facing. This helps us create the best solution for you.
  • How long does onboarding take?
    Our onboarding process is designed to be fast and efficient. Depending on your requirements, we can have you fully integrated and operational in just a few days.
  • Can I test your services before committing?
    Yes, we offer onboarding consultations to show you how our fulfilment process works and how it can support your business.
  • What happens after I sign up?
    Once you sign up, we’ll guide you through the setup process, including connecting your sales channels, sending your inventory to our warehouse, and configuring your order fulfilment settings.
  • Do you help with setting up integrations?
    Absolutely! Our team will assist you in connecting your eCommerce platform and configuring the tools you need to get started seamlessly.
  • What if I have unique business requirements?
    We’re flexible and can customise our services to suit your specific needs, whether it’s handling custom packaging, international shipping, or unique inventory challenges.
  • How do I know if outsourcing to a 3PL company is right for my business?
    If managing inventory, packing, and shipping is taking up too much of your time, or if you’re struggling to scale, a 3PL logistics company can help. By outsourcing to us and leveraging our courier network (including Royal Mail, DPD, FedEx, etc.), you can save time, reduce costs, and focus on growing your business.
  • What industries do you serve?
    We specialise in eCommerce fulfilment and retail fulfilment services for a variety of industries, including fashion, beauty, food and beverages, home goods, electronics, and more. Our 3rd party logistics solutions are flexible to suit your specific needs.
  • What couriers do you work with?
    We work with trusted couriers, including Royal Mail, DPD, FedEx, Evri, DHL, and UPS, to ensure fast, reliable delivery worldwide. Our network of couriers allows us to offer flexible shipping options that suit your customers’ needs. Because of the volume we ship daily, we're able to secure you cheaper shipping rates.
  • What is a 3PL logistics provider?
    A 3PL (third-party logistics) provider handles the storage, packing, shipping, and returns for your business. By outsourcing to a 3PL company, you can streamline your eCommerce fulfilment and focus on growing your business.
  • What are your rates?
    Our rates are competitive and depend on various factors such as volume and service level. We offer custom quotes based on your specific needs. Contact us for a detailed pricing structure.
  • Do you offer support?
    Yes, we provide dedicated customer support to assist you with any inquiries or issues. Our team is available via phone, email, or live chat. We're here to ensure your experience is seamless.
  • Can you handle returns for my eCommerce store?
    Yes, we offer end-to-end fulfilment, including reverse logistics. We make returns simple by handling inspections, restocking, and updates to your inventory seamlessly.
  • Do you provide Amazon warehousing and fulfilment?
    Yes, we specialise in Amazon fulfilment services, including FBA (Fulfilment by Amazon) preparation. Store your products in our 3PL warehouse, and we’ll handle the rest, ensuring your inventory is ready for Amazon’s strict requirements.
  • How does your Shopify fulfilment service work?
    Our Shopify fulfilment solution integrates seamlessly with your store, automatically processing orders. We manage everything—from storing your inventory to picking, packing, shipping, and handling returns—ensuring fast, accurate delivery for your customers.
  • How do your 3PL warehouse management systems (WMS) work?
    Our 3PL WMS integrates with your eCommerce platform to track inventory in real time, ensuring accurate stock levels, faster order processing, and reduced errors. You’ll have complete visibility into your operations at any time.

What problems does Citipost solve?

From your online store to your customer’s doorstep—accurate, worldwide delivery with hassle-free returns included.

Need more space for stock?

Running out of room for your stock? We’ll store it for you—safe, secure, and hassle-free.
 

Too busy to ship?

Picking, packing and shipping orders eating up your day? Leave it to us.

Delivery providers too slow?

Customers want their orders fast? We make it happen, every time.

Shipping too expensive?

We secure discounted rates with top carriers, saving you money on every order. Efficient shipping, less cost, more profit.

Growing too fast?

Can’t keep up with all the orders? We’ll handle it, no matter how big you get.

Bring everything under one roof

Juggling multiple tools and platforms? We bring it all together—connect your Shopify, WooCommerce, and more in one seamless system.

See why businesses trust us

"Citipost treated us like our business really mattered to them, even though we were doing one bag of flour here and there. This year Citipost would've delivered more than 250,000 bags of flour to our customers all over the UK."

Edd Lees

CEO | Wildfarmed

Trusted by the best for 40 years

Try before you commit

Discover how our fulfilment process works with a free onboarding consultation.

Your Citipost journey starts here

Enquire

Make an enquiry and get a free tailored 3PL solution specific to your needs.

Manage Integrations

Connect your eCommerce platforms easily, with orders syncing automatically for smooth processing.
 

Goods In

Send your stock to our secure warehouses, where we check, organise, and track everything in real-time.
 

Shipping

We pick, pack, and ship using trusted couriers like Royal Mail, DPD, and DHL, ensuring fast and reliable delivery.
 

Returns

We take care of returns, from inspection to restocking, keeping your operations hassle-free.
 

FAQs

  • How do I get started with your fulfilment services?
    Simply connect with one of our fulfilment experts. We’ll walk you through the process, discuss your needs, and create a 3PL plan tailored to your business.
  • What information do I need to provide to get started?
    We’ll ask about your current operations, inventory size, order volumes, sales channels (e.g., Shopify, Amazon, WooCommerce), and any challenges you’re facing. This helps us create the best solution for you.
  • How long does onboarding take?
    Our onboarding process is designed to be fast and efficient. Depending on your requirements, we can have you fully integrated and operational in just a few days.
  • Can I test your services before committing?
    Yes, we offer onboarding consultations to show you how our fulfilment process works and how it can support your business.
  • What happens after I sign up?
    Once you sign up, we’ll guide you through the setup process, including connecting your sales channels, sending your inventory to our warehouse, and configuring your order fulfilment settings.
  • Do you help with setting up integrations?
    Absolutely! Our team will assist you in connecting your eCommerce platform and configuring the tools you need to get started seamlessly.
  • What if I have unique business requirements?
    We’re flexible and can customise our services to suit your specific needs, whether it’s handling custom packaging, international shipping, or unique inventory challenges.
  • How do I know if outsourcing to a 3PL company is right for my business?
    If managing inventory, packing, and shipping is taking up too much of your time, or if you’re struggling to scale, a 3PL logistics company can help. By outsourcing to us and leveraging our courier network (including Royal Mail, DPD, FedEx, etc.), you can save time, reduce costs, and focus on growing your business.
  • What industries do you serve?
    We specialise in eCommerce fulfilment and retail fulfilment services for a variety of industries, including fashion, beauty, food and beverages, home goods, electronics, and more. Our 3rd party logistics solutions are flexible to suit your specific needs.
  • What couriers do you work with?
    We work with trusted couriers, including Royal Mail, DPD, FedEx, Evri, DHL, and UPS, to ensure fast, reliable delivery worldwide. Our network of couriers allows us to offer flexible shipping options that suit your customers’ needs. Because of the volume we ship daily, we're able to secure you cheaper shipping rates.
  • What is a 3PL logistics provider?
    A 3PL (third-party logistics) provider handles the storage, packing, shipping, and returns for your business. By outsourcing to a 3PL company, you can streamline your eCommerce fulfilment and focus on growing your business.
  • What are your rates?
    Our rates are competitive and depend on various factors such as volume and service level. We offer custom quotes based on your specific needs. Contact us for a detailed pricing structure.
  • Do you offer support?
    Yes, we provide dedicated customer support to assist you with any inquiries or issues. Our team is available via phone, email, or live chat. We're here to ensure your experience is seamless.
  • Can you handle returns for my eCommerce store?
    Yes, we offer end-to-end fulfilment, including reverse logistics. We make returns simple by handling inspections, restocking, and updates to your inventory seamlessly.
  • Do you provide Amazon warehousing and fulfilment?
    Yes, we specialise in Amazon fulfilment services, including FBA (Fulfilment by Amazon) preparation. Store your products in our 3PL warehouse, and we’ll handle the rest, ensuring your inventory is ready for Amazon’s strict requirements.
  • How does your Shopify fulfilment service work?
    Our Shopify fulfilment solution integrates seamlessly with your store, automatically processing orders. We manage everything—from storing your inventory to picking, packing, shipping, and handling returns—ensuring fast, accurate delivery for your customers.
  • How do your 3PL warehouse management systems (WMS) work?
    Our 3PL WMS integrates with your eCommerce platform to track inventory in real time, ensuring accurate stock levels, faster order processing, and reduced errors. You’ll have complete visibility into your operations at any time.

Get your fulfilment quote today

Your Citipost journey starts here.

HEAD OFFICE

51 Hailey Road, Erith,
Kent, DA18 4AA

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Email: hello@citipostecommerce.com
Tel: 0203 260 0100

LONDON OFFICE

Criterion Building, Crabtree Manorway North,
Belvedere, DA17 6FQ

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Tel: 0203 260 0300

DERBY OFFICE

Unit 3, Swanwick Court, Swanwick, Alfreton, Derbyshire, DE55 7AS

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Tel: 0203 260 0240

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© 2025 Citipost eCommerce

 

Designed & Built by The Think

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